Levenger Sliver Personalized Update
One of the reasons I don’t mind spending money with Levenger (besides the obviously very cool and high quality products they offer) is that their customer service is second to none in my opinion. Last week we reviewed the Levenger Circa Sliver notebook with a personalized cover. One minor issue I had with the item was that my name that was embossed on the cover was a bit sloppy. As you can see above, that issue has been completely resolved, and without me even having to lift a finger or open my wallet thanks to Regina and the awesome folks at the Levenger Customer Service department.
Levenger Sliver Personalized Cover Comparisons (left – old / right – new and improved)
Within a few hours of the original review going live here, I was contacted by the Levenger Customer Service folks to let me know that a new notebook with the fixed personalization was already on the way. Now to be completely honest I understand that part of having a public blog means that things like this will happen from time to time, but that doesn’t mean that if you don’t have a blog you cant get great customer service. I’ve seen the Levenger Customer Service team respond to plenty of other folks via social media like Twitter and Facebook to address product issues that they have had in the past. Thanks to the Levenger Customer Service team and @SteveLeveen for recognizing the value of not just “good” customer service, but top notch customer service that all organizations should strive to provide.
I’m not a blogger, so I don’t get free stuff from Levenger. I have to buy it from them. I’ve found that Levenger customer service is terrible. It’s the only company i’ve ever dealt with where the customer service department actually lied to me about resolving my issue, just to get me off the phone. They promised to resolve my issue, but never followed through. I would have bought much more from Levenger, but I’ve found their customer service department is terrible.
@Karl – I’ve very rarely heard anything bad about their customer service, and never experienced anything like that myself, and trust me I’ve spent a ton of my own money there and still enjoyed great customer service. I’m surprised, but I guess even the best service providers will always have a handful of bad experiences out there.
I’ve also had terrible service from Levenger several times. Each instance I’ve called multiple times and sent several emails with no result. I have discovered that if you leave a complaint on social media (Twitter/Facebook), you will get their ear much faster and get results.